Challenges Mount for Foreign Nationals in UK with New eVisa System
Foreign nationals in the UK are facing significant challenges following the rollout of the government’s new eVisa system, which replaced physical biometric residence permits (BRPs) on 31 December 2024. The digital system, intended to streamline immigration processes, has been plagued by technical issues, leaving many unable to prove their immigration status and causing disruptions to travel, work, and access to essential services.
The transition to eVisas was delayed by three months due to IT problems, but issues persist. Travellers have reported being denied boarding on flights to the UK, despite holding valid immigration status, as airlines and border officials struggle to verify their eVisas. The system relies on a “share code” generated through the UK Visas and Immigration (UKVI) digital account, but technical glitches, slow internet connections, and a lack of awareness among airline staff have caused significant delays and stress for passengers.
Refugees and migrants in the UK are also affected. Many are unable to log into their UKVI accounts, leaving them without proof of their right to work, rent, or access benefits. Some refugees have been evicted from Home Office accommodation while waiting for their eVisas to be processed. In one case, a family was unable to enrol their child in school due to delays in issuing the child’s eVisa. There have also been reports of data breaches, with some individuals finding their accounts merged with unrelated third parties, exposing sensitive personal information.
The Home Office has acknowledged the problems and set up a 24/7 helpline for airlines and travellers, as well as a resolution centre to address issues. However, migrant rights groups argue that the system’s reliance on real-time online checks is impractical, particularly for those with limited digital literacy or internet access. They have called for the introduction of offline alternatives, such as QR codes or printable documents, to reduce the risk of people being stranded or denied essential services.
Despite assurances from the Home Office that eVisas are more secure and efficient than physical documents, the rollout has been criticised for its lack of preparation and failure to address known vulnerabilities. Campaigners warn that the system risks creating a “digital Windrush scandal,” disproportionately affecting vulnerable groups and undermining trust in the UK’s immigration system. The Home Office has stated it is working to resolve the issues and ensure a smoother transition, but concerns remain about the long-term impact on those reliant on eVisas to prove their rights in the UK.
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