Major Internet Outage Hits Community Fibre Customers in London

2025-03-02

Thousands of Community Fibre customers across London were left without internet access following a major outage that began around midday. The broadband provider, which serves 1.3 million homes and 185,000 businesses primarily in the capital, confirmed the disruption after more than 9,000 users reported issues on Downdetector, a website that tracks service outages.

The outage affected both internet connectivity and customer service channels, including live chat and phone support, leaving frustrated users unable to contact the company. Many took to social media to voice their concerns, with some describing the situation as “ridiculous” and others threatening to cancel their contracts. Community Fibre acknowledged the issue on X (formerly Twitter), stating that engineers were treating it as a “top priority” and working to restore services.

By late afternoon, the company reported that most affected customers had regained connectivity, though some remained offline. A spokesperson for Community Fibre apologised for the inconvenience and assured customers that efforts to resolve the issue were ongoing. The cause of the outage was not disclosed.

Customers experiencing prolonged disruptions may be entitled to compensation under Ofcom guidelines, which mandate payments of £8 per day for outages lasting more than two full days. Community Fibre is a member of the CISAS Alternative Dispute Resolution scheme, which customers can approach if issues remain unresolved after eight weeks.

Community Fibre went down leaving thousands of customers with no internet access

COMMUNITY Fibre went down for thousands of customers today. More than 9,000 users of the broadband provider logged complaints on Downdetector website,

www.thesun.co.uk

Huge internet outage leaves thousands of Brits without broadband

Community Fibre customers have reported having no access to the internet as a large outage has hit, leaving thousands of Brit customers without workin

www.mirror.co.uk

Major internet provider with 300,000 users restores service after outage

London's largest fibre internet network is experiencing major outages.

metro.co.uk

London Broadband ISP Community Fibre Launch Cheap 100Mbps Tier

Broadband ISP CommunityFibre (CF), which has deployed their 3Gbps speed FTTP network to cover 1.32 million UK premises (mostly in Greater London), has

www.ispreview.co.uk

Community Fibre offers new 100 Mbps plan for GBP 19 per month

Community Fibre, London-based full-fibre broadband provider, has introduced a new 100 Mbps Full Fibre broadband plan for GBP 19 per month, with a 24-m

www.telecompaper.com

Community Fibre Broadband Review 2025 | Is it Any Good?

Community Fibre is a London-based broadband provider that offers high-speed, full fibre connections of up to 3000Mbps to 32 London boroughs, but it do

www.cable.co.uk

Community Fibre keeps focus on customer connections with £125m funding windfall

London-based fibre altnet Community Fibre has secured £125m in debt financing but does not plan to ramp up network build, will instead use funds to su