Three UK Network Outage Leaves Thousands Without Service
On Thursday, 23 January 2025, Three UK experienced a significant network outage affecting thousands of customers, including users of Smarty and iD Mobile. The issue, starting around 1pm, disrupted phone calls and, in some cases, access to emergency services. Despite initial reports that data services and 999 calls were unaffected, customer complaints prompted an investigation. The outage tracker Downdetector recorded over 10,000 reports, with social media flooded with frustrations over missed appointments and stranded individuals. Three UK apologized and restored services overnight but warned of potential further disruptions due to Storm Éowyn. Ofcom is in contact with Three to assess the situation, and while compensation eligibility remains unclear, guidelines suggest refunds may be appropriate. This incident follows regulatory approval for Three's £16.5bn merger with Vodafone, expected to complete in 2025. Three has deployed additional engineering resources to mitigate further disruptions and advises customers to restart devices or toggle airplane mode to restore service.