英國Three UK網絡大規模故障 影響數千用戶通訊
英國流動網絡營運商Three UK於2025年1月23日星期四經歷了一次重大故障，導致數千名客戶無法撥打或接聽電話。該問題於下午1時左右開始，不僅影響了Three的1050萬名客戶，還影響了依賴Three網絡的較小供應商（如Smarty和iD Mobile）的用戶。雖然數據服務和999緊急電話最初被報告為未受影響，但一些客戶聲稱他們無法連接到緊急服務，促使Three調查這些報告。
故障追蹤網站Downdetector記錄了超過10,000宗問題報告，英國各地的客戶在社交媒體上表達了不滿。一些人分享說，他們錯過了醫療預約，或由於中斷而陷入困境。Three為此帶來的不便道歉，並表示服務已在一夜之間恢復正常，但警告說由於預計在星期五影響英國部分地區的風暴Éowyn，可能會出現進一步的中斷。
英國通訊監管機構Ofcom確認正在與Three聯繫，以確定問題的規模和原因。雖然目前尚不清楚客戶是否有資格獲得賠償，但Ofcom的指引表明，在服務中斷期間可能適合提供退款。這次事件發生在Three獲得監管批准與Vodafone進行165億英鎊合併的一個月後，該交易預計將於2025年上半年正式完成。
Three已部署額外的工程資源，以應對風暴可能引起的進一步中斷，並繼續監控情況。建議遇到持續問題的客戶重新啟動設備或切換飛行模式以恢復服務。該公司重申其致力於解決問題並確保其網絡全面穩定的承諾。
Three admits 999 calls didn't get through during outage
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www.bbc.co.uk
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Thousands of customers affected by outages across Three network in UK
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www.theguardian.com
Three admits 999 calls didn't get through during outage
The company says it has now launched an investigation to determine the cause.
www.bbc.com
Phone calls have stopped working on Three
Three’s phone network has stopped working properly, leaving people unable to make or receive calls.
www.independent.co.uk
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Mobile Network Operator Three UK Suffers Calling Outage UPDATE7
Some customers of mobile operator Three UK are this afternoon being impacted by a partial network outage, which is preventing them from making or reci
www.ispreview.co.uk