Three網絡大規模中斷引發客戶不滿
流動網絡供應商Three就2025年1月23日星期四發生的大規模服務中斷事件向客戶道歉，該事件導致數千名客戶無法撥打或接聽電話。問題始於下午1點左右，影響了英國各地的語音服務，Downdetector上記錄了超過10,000宗報告。依賴Three基礎設施的較小型網絡，如Smarty和iD Mobile，也受到影響。
Three最初表示數據服務和999緊急電話未受影響，但後來承認有部分客戶無法連接到緊急服務的報告。該公司表示正在「緊急」調查這些報告，並建議用戶在遇到999電話問題時嘗試使用其他網絡或固網電話。到星期五早上，Three確認服務已大致恢復正常，儘管由於風暴Éowyn的影響，部分地區仍存在局部問題，該風暴已在英國各地造成額外的混亂。
這次服務中斷引發了客戶的廣泛不滿，許多人在社交媒體上分享他們的經歷。一些人報告錯過了醫療預約或無法聯繫親人。英國通訊監管機構Ofcom已與Three聯繫，以評估問題的規模和原因。雖然服務中斷的賠償並非自動發放，但Ofcom建議在長時間中斷的情況下，退款可能是合適的。
這次事件發生在Three與Vodafone價值165億英鎊的合併獲批僅一個月後，該合併預計將改善服務質量和基礎設施。然而，這次服務中斷引發了對網絡可靠性的擔憂，特別是在惡劣天氣條件下。Three已部署額外的工程資源來解決由風暴引起的持續問題，並繼續監控情況。
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