Three行動網路大規模斷網事件引發客戶不滿
行動網路公司Three在2025年1月23日星期四發生大規模斷網事件後，向數千名無法撥打或接聽電話的客戶道歉。該問題始於下午1點左右，影響了英國各地的語音服務，Downdetector上記錄了超過10,000份報告。依賴Three基礎設施的較小網路，如Smarty和iD Mobile，也受到了影響。
Three最初表示數據服務和999緊急電話未受影響，但後來承認有部分客戶無法連接到緊急服務的報告。該公司表示正在「緊急」調查這些聲明，並建議用戶在遇到999電話問題時嘗試使用其他網路或固定電話。到週五早上，Three確認服務已基本恢復正常，儘管由於風暴Éowyn的影響，一些局部問題仍然存在，這場風暴在英國各地造成了額外的混亂。
此次斷網事件引發了客戶的廣泛不滿，許多人在社交媒體上分享了他們的經歷。一些人報告錯過了醫療預約或無法聯繫親人。英國通訊監管機構Ofcom已與Three聯繫，以評估問題的規模和原因。雖然斷網補償並非自動發放，但Ofcom建議在長時間中斷的情況下，退款可能是合適的。
這起事件發生在Three與Vodafone的165億英鎊合併獲得批准僅一個月後，這筆交易預計將改善服務質量和基礎設施。然而，此次斷網事件引發了對網路可靠性的擔憂，特別是在惡劣天氣條件下。Three已部署額外的工程資源來解決風暴引起的持續問題，並繼續監控情況。
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